Can you work with our existing CRM?+
Yes. Our managed operations team can work inside the CRM or dispatch platform you already control, using only the access and workflows you approve.
Can CallVora build a custom CRM?+
Yes. We can design and develop a CRM around your pipeline, roles, workflows, reporting and integration requirements. A custom CRM is a separate digital project and is never required for managed operations.
Do you build both web and mobile applications?+
Yes. We build responsive web applications and mobile experiences for iOS and Android, including the APIs and integrations needed to connect them to your operation.
What kind of AI bots do you build?+
We build customer-facing and internal AI assistants, including enquiry handling, knowledge support, workflow automation and structured handoff to your team. The exact boundaries are agreed during scoping.
Can we define exactly what the agent does?+
Yes. Tasks, access, scripts, statuses and escalation rules are agreed before support begins. Nothing is improvised on a live call.
Can we choose the hours we need?+
Yes. Tell us the coverage in the brief. Availability and the final arrangement are confirmed during the review.
How is pricing decided?+
Managed operations starts from the published hourly rate and varies by coverage, volume and headcount. Digital solutions are quoted after the goals, features, integrations and delivery plan are scoped.
Who owns a digital product after delivery?+
Ownership, source-code handover, hosting access, documentation and ongoing support are agreed in the project scope before work begins.
What happens after we submit?+
We review whether you need managed operations, a digital solution or both, then contact you to confirm fit and shape the next step.